An Open Letter to AT&T: Why Are All Your Representatives Powerless?

Posted: June 22, 2010 in I Don't Know, iPhone/iPad, News - crazy and otherwise
Tags: ,

No matter how kind and understanding some customer service representatives can be about whatever issues you bring to them, in the end their companies limit what they may do to help. A reader’s troubles reminded us of just that.

Gizmodo reader Greg sent the following letter to AT&T CEO Randall Stephenson. It’s a bit on the long side, so here’s the gist of it:

Based on publicly announced information, Greg should be eligible for “early upgrade” pricing on his wife’s AT&T line. The only trouble is that his AT&T account doesn’t appear to reflect that. Several AT&T customer representatives were able to confirm that yes, Greg really should have early upgrade pricing on that line, but they were unable to make any change for him. [read]


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