An Open Letter to AT&T: Why Are All Your Representatives Powerless?

Posted: June 22, 2010 in I Don't Know, iPhone/iPad, News - crazy and otherwise
Tags: ,

No matter how kind and understanding some customer service representatives can be about whatever issues you bring to them, in the end their companies limit what they may do to help. A reader’s troubles reminded us of just that.

Gizmodo reader Greg sent the following letter to AT&T CEO Randall Stephenson. It’s a bit on the long side, so here’s the gist of it:

Based on publicly announced information, Greg should be eligible for “early upgrade” pricing on his wife’s AT&T line. The only trouble is that his AT&T account doesn’t appear to reflect that. Several AT&T customer representatives were able to confirm that yes, Greg really should have early upgrade pricing on that line, but they were unable to make any change for him. [read]

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s